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Villa Manager

Do you have experience managing chalets, villas, hotels or restaurants to a high level?

This is a diverse and extremely challenging "hands on" role; the Villa Manager has overall responsibility for every aspect of the Villa operation and for the performance of each individual member of the villa. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.

From our Villa Managers we expect a 'can do attitude'. You will be expected to fulfil the following responsibilities:

· customer service delivery + guest satisfaction (inc catering, transport, games/entertainment,child care, technology/communications) proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity

· housekeeping (laundry, cleanliness and presentation throughout the villa)

· general villa maintenance

· general hygiene, health and safety standards

· local supplier relations

· completion of all financial + non financial paperwork

· communication with Guest Relations pre arrival + post departure

We are looking for the following experience and personal attributes:

· positive and flexible attitude

· highly professional with a 5 star service mentality

· proactive

· great attention to detail

· team player